Delivery, Returns and Cancellation Policy
Delivery and Returns
We are committed to resolving any problems that our clients experience with product delivery. If you have any questions or issues regarding the delivery of your products, please contact us on +61 8 876850 53
Loophole Brewing Co. has customers all around the world. For that reason we put a lot of time and effort into making sure that we have the best possible delivery network.
Our Delivery Carriers
Currently Loophole Brewing Co. uses Australia Post to deliver to all states and territories. Australia Post is committed to providing Loophole Brewing Co. with a high-quality parcel service and is able to provide consistent on-time delivery through their modern and efficient networks.
Where do we deliver?
Loophole Brewing Co. can deliver to anywhere in Australia. If you are unsure whether we can deliver to the area that you live in, please contact us on +61 8 8768 5053. Please note that all Australia Post deliveries to rural areas will be left at the local Post Office. Please note that for ease of delivery and tracking, we prefer that where possible you provide a Business Delivery Address. Your purchases can then be delivered during normal business hours and signed for upon receipt.
Delivery charges and shipping policy
1 carton contains 24 cans, we provide free freight for 3 cartons and more. All orders must consist of one full carton of beer, containing 24 cans. For deliveries under 3 cartons, our website will calculate the freight rate dependant on your location and you will be notified prior to purchase and will be charged accordingly.
Australian registered post: Delivery in 5-14 working days.
Occasionally Australia Post may leave your purchases at the local Post Office as they have been unable to deliver to your specified delivery address. In this instance Australia Post will leave a Calling Card for you, advising the location of your purchases. If Australia Post does not hear from you within 7 days of leaving a Calling Card, they will contact Loophole Brewing Co. to clarify further action.
At Loophole Brewing Co. we stand by our products, and of course we want you to enjoy the beer you have purchased. On the rare occasion that incorrect goods are delivered please contact us within 30 days and Loophole Brewing Co. will fully refund or replace the goods concerned, provided they are returned in good condition. Loophole Brewing Co. will arrange for any return shipping requirements at our expense.
What if I order the wrong Beer?
Please contact us within 10 days of receiving the beer and we can exchange it for the correct beer. The customer will be responsible for any associated shipping costs.
What if the beer is damaged in transit?
Undrinkable beer will be replaced or refunded. Any replacement of beer will be with the current available batch. Please contact us with the details.
The carrier will advise Loophole Brewing Co. if they are unable to deliver a particular item. We will then attempt to contact you to arrange re-delivery.
Loophole Brewing Co.
Tel: +61 8 8768 5053
ABN: 38 627 069 121